Premier Service in Student Loan Industry Offered
by NextStudent Education Finance Advisors
Student loan borrowers spend countless hours attempting to figure out the best way to finance their college education, including finding the best rates and deals available from lenders. Sometimes the best deals are not those that just sound great over the phone but are backed by the solid standing and integrity of the lender and its representatives. If ever there is any doubt, it is best to have the company put the facts in writing.
Since students and their parents have so many student loan options from which to choose, it is important that borrowers carefully review their choices and select a reputable lender. Such character qualities as a proven track record of honesty, excellent customer service, and a history of providing helpful information over high-pressure sales pitches are essential, according to NextStudent, the Phoenix-based premier education funding company.
Top-Notch Training Sets Standard
When students or their parents contact NextStudent they are assigned a personal NextStudent certified Education Finance Advisor. The EFA will answer all their questions and provide guidance through the often confusing student loan jungle. This ensures that borrowers receive the highest level of customer service and equips them to make the best decisions based on their individual goals and objectives for college.
With NextStudent’s emphasis on outstanding customer service and dedication to making college funding a simple, easy process, the company places high demands on its EFAs to adhere to that standard. Therefore, becoming an EFA is much more than being hired as a talented telemarketer with closing skills and getting on the phone. EFA candidates start with four weeks of in-depth training, which include both classroom time and live calls made under the direct supervision of their managers. In order to assist customers, representatives must test at 90 percent or better, or else they continue to practice their skills until that score is attained.
Next, EFA candidates spend a rigorous six months of on-the-job training in order to become NextStudent certified in each of the four product areas: NextStudent’s Student Loan Consolidation, Private Student Loans, Federal PLUS Loans and Stafford Loans. They are not able to take incoming calls from NextStudent customers until they have demonstrated specific mastery in each area.
Quality Assurance, Promotion from Within Maintain Standard
Borrowers may be confident that they are receiving accurate information when dealing with a NextStudent Education Finance Advisor, as all EFAs carefully are monitored on a weekly basis, both directly by their floor managers and through the Quality Assurance Department.
The NextStudent certified Education Finance Advisor training program and its comprehensive quality assurance measures backed by some of the most advanced proprietary student loan technology on the market ensure that borrowers receive the premier level of service in the industry. Whether that means educating students as to their federal aid entitlements or selecting the best incentive package for their consolidation loan, borrowers can be rest assured that NextStudent EFAs are helping them make the best decisions for their college financial aid needs.NextStudent believes that getting an education is the best investment you can make, and it is dedicated to helping you pursue your education dreams by making college funding simple. Learn more about student loans at http://www.nextstudent.com/.
Student loan borrowers spend countless hours attempting to figure out the best way to finance their college education, including finding the best rates and deals available from lenders. Sometimes the best deals are not those that just sound great over the phone but are backed by the solid standing and integrity of the lender and its representatives. If ever there is any doubt, it is best to have the company put the facts in writing.
Since students and their parents have so many student loan options from which to choose, it is important that borrowers carefully review their choices and select a reputable lender. Such character qualities as a proven track record of honesty, excellent customer service, and a history of providing helpful information over high-pressure sales pitches are essential, according to NextStudent, the Phoenix-based premier education funding company.
Top-Notch Training Sets Standard
When students or their parents contact NextStudent they are assigned a personal NextStudent certified Education Finance Advisor. The EFA will answer all their questions and provide guidance through the often confusing student loan jungle. This ensures that borrowers receive the highest level of customer service and equips them to make the best decisions based on their individual goals and objectives for college.
With NextStudent’s emphasis on outstanding customer service and dedication to making college funding a simple, easy process, the company places high demands on its EFAs to adhere to that standard. Therefore, becoming an EFA is much more than being hired as a talented telemarketer with closing skills and getting on the phone. EFA candidates start with four weeks of in-depth training, which include both classroom time and live calls made under the direct supervision of their managers. In order to assist customers, representatives must test at 90 percent or better, or else they continue to practice their skills until that score is attained.
Next, EFA candidates spend a rigorous six months of on-the-job training in order to become NextStudent certified in each of the four product areas: NextStudent’s Student Loan Consolidation, Private Student Loans, Federal PLUS Loans and Stafford Loans. They are not able to take incoming calls from NextStudent customers until they have demonstrated specific mastery in each area.
Quality Assurance, Promotion from Within Maintain Standard
Borrowers may be confident that they are receiving accurate information when dealing with a NextStudent Education Finance Advisor, as all EFAs carefully are monitored on a weekly basis, both directly by their floor managers and through the Quality Assurance Department.
The NextStudent certified Education Finance Advisor training program and its comprehensive quality assurance measures backed by some of the most advanced proprietary student loan technology on the market ensure that borrowers receive the premier level of service in the industry. Whether that means educating students as to their federal aid entitlements or selecting the best incentive package for their consolidation loan, borrowers can be rest assured that NextStudent EFAs are helping them make the best decisions for their college financial aid needs.NextStudent believes that getting an education is the best investment you can make, and it is dedicated to helping you pursue your education dreams by making college funding simple. Learn more about student loans at http://www.nextstudent.com/.
No comments:
Post a Comment